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Terms & Conditions

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Emergency Notice: Nuvilo is not an emergency service. In a medical emergency, always call 911 (US/Canada) or 999 (UK) immediately. Do not use Nuvilo to seek help in a life-threatening emergency.

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you") and Nuvilo ("Nuvilo," "we," "us," "our") governing your access to and use of the Nuvilo mobile application, website, and related services (collectively, the "Service").

By downloading, installing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not use the Service.

2. Description of Service

Nuvilo is a healthcare navigation and discovery platform that provides:

  • A directory of healthcare facilities including hospitals, clinics, urgent care centres, pharmacies, and community health resources
  • Real-time proximity mapping of healthcare facilities near a user's location
  • Turn-by-turn navigation directions to selected facilities
  • Facility information including addresses, operating hours, and contact details

The Service is available in the United States, United Kingdom, and Canada. Nuvilo does not provide medical advice, diagnosis, treatment, or emergency response services. See our Disclaimer for full details.

3. Eligibility

You must be at least 13 years of age (or 16 years of age in the United Kingdom) to use the Service. By using Nuvilo, you represent and warrant that you meet this age requirement. If you are under the age of majority in your jurisdiction, you confirm that you have obtained parental or guardian consent.

The Service is intended for personal, non-commercial use only unless you have entered into a separate written agreement with Nuvilo for commercial use.

4. App Usage Rules

You agree to use the Service only for lawful purposes and in a manner consistent with these Terms. You must not:

  • Use the Service in any way that violates applicable local, national, or international law or regulation
  • Attempt to gain unauthorised access to any part of the Service, its related systems, or networks
  • Use automated tools (bots, scrapers, crawlers) to access, extract, or aggregate data from the Service without our express written permission
  • Transmit any malicious software, viruses, or harmful code through the Service
  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written consent
  • Use the Service to harass, harm, or intimidate any individual or organisation
  • Misrepresent your identity or affiliation with any person or organisation
  • Interfere with the proper functioning of the Service or the servers and networks connected to it
  • Use the Service as a primary means of response in a medical emergency

5. User Responsibilities

You acknowledge and agree that:

  • You are solely responsible for verifying the accuracy and suitability of any healthcare facility information before acting on it
  • You will not rely solely on Nuvilo when making healthcare decisions, you should always contact the facility directly to confirm availability, wait times, and services
  • You will comply with all applicable traffic laws and regulations when using navigation features while driving
  • You will not use navigation features in a manner that could endanger yourself or others
  • You are responsible for any data charges or fees imposed by your mobile carrier when using the app
  • You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account

6. Subscriptions and In-App Purchases

Nuvilo offers optional paid tiers for healthcare providers, sold as subscriptions and one-time purchases through the mobile app.

7. Auto-Renewing Subscriptions

Provider subscriptions (Monthly, Yearly) are **auto-renewing**. By purchasing a subscription you agree to the following:

  • Billing. Payment is charged to your payment method (Apple ID on iOS, or the payment method on file with Nuvilo on other platforms) at confirmation of purchase.
  • Renewal. Your subscription automatically renews at the end of each billing period unless you cancel it at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours prior to the end of the current period at the rate of the plan you selected.
  • Managing your subscription. You can view, upgrade, downgrade, or cancel your subscription at any time from your account settings. On iOS, cancel via **Settings → Apple ID → Subscriptions**. On Android, cancel via the Nuvilo provider dashboard or your payment provider’s customer portal.
  • Cancellation. Cancelling a subscription stops future renewals. You retain access to paid features until the end of the current billing period. No prorated refunds are issued for the unused portion of a period, except where required by law or by the applicable app store’s policy.
  • Price changes. We may change subscription prices from time to time. You will be notified in advance of any price change and given the opportunity to cancel before the new price takes effect.
  • Free trials and introductory offers. If we offer a free trial or introductory price and you do not cancel before it ends, the subscription converts to a paid subscription at the standard price.

8. Consumable Purchases (Featured Listings)

Featured listing boosts (7-day, 30-day, 90-day) are one-time consumable purchases. Once activated, they cannot be paused, transferred to another listing, or refunded except as described below.

Refunds
  • iOS purchases. All purchases made through Apple In-App Purchase (subscriptions and featured listings) are subject to Apple’s refund policy. Refund requests must be made through Apple at https://reportaproblem.apple.com. Nuvilo cannot issue refunds for Apple purchases directly.
  • Android and web purchases. Refund requests for purchases made through Flutterwave, Stripe, or other payment providers can be submitted by emailing hello@nuvilo.cloud within 14 days of purchase. Refunds are considered on a case-by-case basis and are not guaranteed except where required by local consumer protection law.
  • Effect of a refund. When a refund is issued, the corresponding provider subscription is downgraded or the featured listing is removed immediately.

9. User Accounts

Certain features of the Service may require you to register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

You are responsible for safeguarding your password and must notify us immediately at hello@nuvilo.cloud if you suspect any unauthorised use of your account. We are not liable for any loss or damage arising from your failure to secure your account credentials.

We reserve the right to suspend or terminate your account at our sole discretion if we believe you have violated these Terms.

10. Intellectual Property

All content, features, and functionality of the Service, including but not limited to the Nuvilo name and logo, design elements, text, graphics, software, data compilations, and underlying source code, are the exclusive property of Nuvilo or its licensors and are protected by applicable copyright, trademark, patent, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your personal, non-commercial purposes in accordance with these Terms. This licence does not include the right to:

  • Modify or create derivative works based on the Service
  • Use the Service for any commercial purpose or for any public display
  • Reverse engineer, decompile, or disassemble any software component of the Service
  • Remove, alter, or obscure any proprietary notices or labels on the Service

Any feedback, suggestions, or ideas you submit to us may be used by Nuvilo without restriction or compensation to you.

11. Third-Party Content & Links

The Service includes facility listings, map data, and navigation functionality provided by or through third-party providers. Nuvilo does not endorse, guarantee, or assume responsibility for the accuracy, completeness, or reliability of third-party content.

The Service may contain links to third-party websites or services. These links are provided for convenience only. We do not control these sites and accept no responsibility for their content, privacy practices, or availability. Accessing third-party sites is at your own risk and subject to those sites' own terms.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

NUVILO DOES NOT WARRANT THAT: (a) THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (b) ANY DEFECTS WILL BE CORRECTED; (c) FACILITY INFORMATION IS ACCURATE, COMPLETE, OR CURRENT; OR (d) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

Some jurisdictions do not allow exclusion of implied warranties, so the above may not apply to you in full.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NUVILO, ITS DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, goodwill, or other intangible losses
  • Damages arising from your reliance on any facility information obtained through the Service
  • Damages arising from your inability to access or use the Service
  • Damages arising from any third-party conduct or content on the Service

Whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if Nuvilo has been advised of the possibility of such damages.

In jurisdictions that do not allow certain liability exclusions, Nuvilo's total liability to you for all claims shall not exceed the greater of (a) the amount you paid to us in the 12 months preceding the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Nuvilo, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgements, awards, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to your violation of these Terms or your use of the Service.

15. End User Licence Agreement (Apple App Store)

On iOS, your use of the Nuvilo app is also governed by Apple’s Standard End User Licence Agreement, available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula. Where the two documents conflict, Apple’s EULA governs use of the iOS app; these Terms govern the underlying Nuvilo service.

16. Currency and Taxes

All prices are displayed in the local currency of your device’s App Store or payment method region. Where prices differ between the app and the marketing website, the price shown in the app at the point of purchase is authoritative. Applicable sales tax or VAT is added where required.

17. Provider Content and Verified Status

An active subscription grants the “verified” badge to all listings under your provider account. If your subscription lapses or is refunded, the verified badge is removed from your listings until the subscription is renewed. Content you have added to listings (descriptions, photos, hours) is preserved and re-verified on renewal.

18. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including if we believe you have violated these Terms.

You may stop using the Service at any time by uninstalling the app and deleting your account. Upon termination, your right to use the Service will immediately cease.

Provisions of these Terms that by their nature should survive termination shall survive, including Sections 7 (Intellectual Property), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 11 (Indemnification), and 13 (Governing Law).

19. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions.

For US users: Any dispute arising from these Terms or your use of the Service shall be resolved by binding arbitration under the rules of the American Arbitration Association, except that either party may bring claims in small claims court for qualifying matters. You waive the right to participate in a class action lawsuit or class-wide arbitration.

For UK users: Nothing in these Terms affects your statutory rights under UK consumer protection law. Disputes may be referred to UK courts or alternative dispute resolution schemes as provided by applicable UK law.

For Canadian users: These Terms are subject to the applicable provincial laws in your province of residence. Quebec residents retain all rights provided under Quebec consumer protection legislation.

20. Updates to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and notify users via an in-app notification or email (where required by law).

Your continued use of the Service after the effective date of any updated Terms constitutes your acceptance of those changes. We encourage you to review these Terms periodically. If you do not agree to the revised Terms, you must stop using the Service.

21. Contact

If you have any questions about these Terms, please contact us:

  • Email: hello@nuvilo.cloud
  • Business Correspondence Address: Nortform Studio, 30 N Gould St, Ste R, Sheridan, WY 82801
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